Return & Exchange Policy
Returns, quietly & clearly
You can request a return/exchange within 7 days of delivery, provided the item is unopened and in its original condition.
7 Days
Unopened
Original condition
Window
7 days from delivery
Condition
Unopened / unused
Support
Contact us before sending
For hygiene & quality: opened or used items cannot be returned or exchanged.
How it works
1) Contact us: Share your order number and reason within 7 days.
2) Condition check: Item must be unopened and in original condition.
3) Next steps: We’ll guide you on return/exchange steps.
7-day window
from delivery date
Unopened
in original packaging
Important
Opened items are not accepted
Payments are processed via KNET. Return/exchange processing may vary by case.